Online Support Center

CUSTOMER CARE	TRADING	TECH SUPPORT
Learn more about Ava Fx	What is Forex?	I am unable to connect to the AvaTrader platform
The minimum amount to open an account	How to trade with AvaTrader?	Error message: "No JDK 1.4 support for APPLET"
How can I deposit funds with you?	Learn the Buzzwords of the forex world	Error message: "access denied using Windows Vista"
Can I become an Introducing broker or affiliate?	How to trade with Ava Mobile Trader?	Error message: "Insufficient privileges for this operation"
What is a pip?	How can I choose the instruments I want to view?	Error message: "Wrong login name or password"
Change my email or phone number	Which types of orders can I use?	I forgot my Password
Tell a friend about AvaFx and make money	What is and how do you use the "account Window"?	Error message: "Java.Lang. ClassNotFound Exception: Hello.HelloApplet"
What are your commissions and fees?	What are your margin requirements?	Ava Trading Platform: Browser window keeps closing
The difference between Silver, Gold and Platimuim	Do you offer margin protection?	Access AvaTrader through the Office with firewalls
Deduction from my account for tax purposes?	Do you guarantee stop losses?	Recommended PC requirements for AvaTrader
How can I calculate my Profit /Loss?	Long and short in the same currency simultaneously?	I do not see any data or rate feed
What is a demo account?	Do you roll my overnight trades automatically?	The time that is shown is wrong
What is a real/live account?	What is the minimum or maximum trade size?	What is the difference between AvaTrader and AvaJava?
Can I open multiple accounts with Ava?	What are your trading hours?	Is online trading secure with Ava FX?
Is my money safe with Ava?	What is technical analysis?	How can I change my password?
In what currencies can I deposit in my account?	What is fundamental analysis?
How can I withdraw funds from Ava?	How can I close my trade?
What are your spreads and conditions?	How can I hedge my trade?
Are you a market-maker?	Change the information of a specific window?
Can I manage client accounts with Ava?	How can I build my own worksheet?
What does it mean to be "long" or "short"?	How can I save my workspace?
Are there any tips to trading?	What is a trader range and how can I use it?
How to use the User Indicator Editor?	How can I add technical indicators to my graph?
	What is the "Individual Dealing Rate Window"?
	What is the "Instruments Window"?
	What is the "Summary Window"?
	How can I create a chart?

Online Support Center

CUSTOMER CARE

TRADING

TECH SUPPORT