CUSTOMER CARE

TRADING

TECH SUPPORT

Learn more about Ava Fx

What is Forex?

I am unable to connect to the AvaTrader platform

The minimum amount to open an account 

How to trade with AvaTrader?

Error message: "No JDK 1.4 support for APPLET"

How can I deposit funds with you?

Learn the Buzzwords of the forex world

Error message: "access denied using Windows Vista"

Can I become an Introducing broker or affiliate?

How to trade with Ava Mobile Trader?

Error message: "Insufficient privileges for this operation"

What is a pip?

How can I choose the instruments I want to view?

Error message: "Wrong login name or password"

Change my account details?

Which types of orders can I use?

I forgot my Password

Tell a friend about AvaFx and make money

What is and how do you use the "account Window"?

Error message: "Java.Lang. ClassNotFound Exception: Hello.HelloApplet"

What are your commissions and fees?

What are your margin requirements?

Ava Trading Platform: Browser window keeps closing

The difference between Silver, Gold and Platimuim

Do you offer margin protection?

Access AvaTrader through the Office with firewalls

Deduction from my account for tax purposes?

Do you guarantee stop losses?

Recommended PC requirements for AvaTrader

How to calculate profits/losses of CFDs?

Long and short in the same currency simultaneously?

I do not see any data or rate feed

What is a demo account?

Do you roll my overnight trades automatically?

The time that is shown is wrong

What is a real/live account?

What is the minimum or maximum trade size?

What is the difference between AvaTrader and AvaJava?

Can I open multiple accounts with Ava?

What are your trading hours?

Is online trading secure with Ava FX?

Is my money safe with Ava?

What is technical analysis?

How can I change my password?

In what currencies can I deposit in my account?

What is fundamental analysis?

System Error Code: 32 Process cannot access the file.

How can I withdraw funds from Ava?                    

How can I close my trade?                 

What are your spreads and conditions?

How can I hedge my trade?

Are you a market-maker?

Change the information of a specific window?

Can I manage client accounts with Ava?

How can I build my own worksheet?

What does it mean to be "long" or "short"?

How can I save my workspace?

Are there any tips to trading? 

What is a trader range and how can I use it?

How to use the User Indicator Editor?

How can I add technical indicators to my graph?

How to trade an Index?

What is the "Individual Dealing Rate Window"?

 Do I receive Dividends?

What is the "Instruments Window"?

Risks of Contracts For Difference (CFDs)?

What is the "Summary Window"?

Can I use leverage when trading CFD?

How can I create a chart?

Do you have Fixed Spreads?

What happens when the CFD rolls between Futures Contracts?

What are the financial costs of CFD trading?

How to limit my risk when trading CFDs?

Euro or USD accounts

Changing account base currency